ARAB OPEN UNIVERSITY
FACULTY OF BUSINESS STUDIES T205A – SYSTEMS’ THINKING THEORY & PRACTICE Spring 2018/2019
T205 A -TMA- Semester II - 2018 – 2019
ANSWER ALL THE FOLLOWING QUESTIONS
Question 01- 15 Marks
Read through the attached article “Starbucks Leadership Styles case study”, as you read through the article, create one spray diagram to summarize the different ideas of the article respecting the conventions, and techniques. It is compulsory that students submit hand drawn diagrams as opposed to computer generated ones. Photocopies of diagrams should not be accepted. Reflect on your diagram in no more than 200 words.
Question 02- 15 Marks
Based on what you learned in T205A (T552/Diagramming), and on the content of the article, and taking “Approaches to Leadership” as your system of interest, draw a system map diagram to show all the components of such a system paying attention to the grouping and the hierarchy. The system map diagram should include all the potential subsystems which are contributing to workforce as shown in the case study. It is compulsory that students submit hand drawn diagrams as opposed to computer generated ones. Photocopies of diagrams should not be accepted. Reflect on your diagram in no more than 200 words.
Question 03- 70 Marks
Based on Starbucks Leadership Styles case study, what you learnt in T205A concept file 02, and T551 Linear Programming:
(a) Describe what is meant by Leadership, and why does it matter? (Word Count 500 words (20 % marks)).
(b) ‘Motivated and committed human resources were the key to successes at Starbucks. What strategies has Starbucks used in order to gain the motivation and commitment of its employees? With reference to appropriate theories and models, provide a reasoned discussion of how the company can ensure the levels of motivation and commitment that it needs to succeed in the future? Word Count 700 words (20 % Marks).
(c) Discuss the benefits of applying the systems approach to running an organization and assess the extent to which and how this approach is applied at Starbucks; Word Count 300 Words (20 % Marks).
(d) Discuss the factors that make some teams succeed while others not and assess whether they represent a mess or a difficulty for an organization. How does Starbucks benefit from ensuring to be an employee-focused company? Analyze the effectiveness using examples from the case Word Count 500 word (10% marks).